For any assistance or inquiries please call 786-235-9070

Terms and conditions

These terms and conditions (“Terms”) govern your use of the website www.falconmasterdistro.com (the “Website”) and any services provided by Falcon Master Distro (“Company,” “we,” or “us”) through the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using the Website.

  1. Age Verification and Compliance with PACT Act:
    • The Company is committed to complying with the Prevent All Cigarette Trafficking (PACT) Act and all relevant laws and regulations concerning the sale and distribution of tobacco and electronic cigarette products.
    • To ensure compliance, the Company utilizes an Age Checker software to verify the age of users before providing access to certain products or services.
    • By using the Website, you confirm that you are of legal age to purchase and use tobacco or electronic cigarette products in your jurisdiction, and you agree to provide accurate and truthful information during the age verification process.
    • The Company reserves the right to deny access to the Website or restrict the sale of products if it has reason to believe that the user is underage or if there are concerns about compliance with applicable laws and regulations.
  2. User Obligations:
    • You agree to use the Website solely for lawful purposes and in compliance with all applicable laws and regulations.
    • You are responsible for maintaining the confidentiality of any login credentials or accounts associated with the Website and for all activities that occur under your account.
    • You agree not to impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity.
  3. Intellectual Property:
    • The Website and all related content, including but not limited to text, graphics, logos, images, videos, and software, are protected by intellectual property laws and are the exclusive property of the Company or its licensors.
    • You may not modify, reproduce, distribute, transmit, display, perform, or create derivative works of any content on the Website without prior written consent from the Company.
  4. Limitation of Liability:
    • The Company provides the Website on an “as is” and “as available” basis, without any warranties or representations, expressed or implied.
    • The Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Website or any products or services provided through the Website.
    • The Company does not endorse, warrant, or guarantee the accuracy, completeness, or reliability of any content, information, or materials provided by third parties through the Website.
  5. Privacy:
    • Your use of the Website is subject to the Company’s Privacy Policy, which explains how the Company collects, uses, and protects your personal information.
    • By using the Website, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.
  6. Modifications to Terms and Website:
    • The Company reserves the right to modify or update these Terms at any time, without prior notice. The updated Terms will be posted on the Website, and your continued use of the Website after the posting of changes

Refund And Return Policy

We are committed to providing our customers with high-quality products and services. Due to the nature of our business, we do not offer refunds for any products purchased through our website. However, we do provide free returns for damaged products only.

If you receive a damaged product, please contact us within 7 days of receiving your order to request a return. To be eligible for a return, the product must be unused and in its original packaging. We will provide you with a prepaid shipping label to return the damaged product to us.

Once we receive the damaged product, we will inspect it to determine if it qualifies for a refund or replacement. If the product is eligible for a refund, we will process the refund to the original payment method used for the purchase. If the product is not eligible for a refund, we will send you a replacement product at no additional cost.

Please note that we do not offer returns or refunds for any other reason, including but not limited to change of mind, incorrect sizing or color, or any other personal preference. We appreciate your understanding of our policy and thank you for your business.

If you have any questions or concerns, please feel free to contact us at info@falconmasterdistro.com.

To return your product, you should mail your product to: 400 NE 3RD Ave, Fort Lauderdale, FL, 33301, suite 1517.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at info@falconmasterdistro.com for questions related to refunds and returns.

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The products available on Falcon Master Distribution are age-restricted and intended for adults of legal smoking age only. All orders placed on the website will be verified by an industry leading Age Verification software for validation. By entering our website, you affirm that you are of legal smoking age in your jurisdiction and you agree to be Age Verified.

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